At 39jili, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a player on our platform.
Last updated: May 2026 | English (Philippines) | Applicable to Philippine residents
Six core commitments that define how 39jili handles your personal information.
Every piece of data transmitted between your device and the 39jili platform is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never sent in plain text — ever.
39jili does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely to operate and improve the 39jili platform and to comply with Philippine regulatory requirements.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by 39jili. We honor these rights promptly and without unnecessary barriers.
39jili's data practices are fully aligned with the Philippine Data Privacy Act of 2012 and the regulations issued by the National Privacy Commission (NPC). We treat compliance not as a checkbox but as a genuine commitment to our players.
39jili collects only the personal data that is strictly necessary to provide our services, verify your identity, process transactions, and comply with legal obligations. We do not collect data speculatively or for purposes beyond what is disclosed here.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, 39jili will notify affected players and the National Privacy Commission within the timeframes required by Philippine law — no delays, no cover-ups.
Summary: This Privacy Policy applies to all personal data collected by 39jili through its website, mobile interfaces, customer support channels, and any other touchpoints. It is governed by the Philippine Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission. By using 39jili, you consent to the practices described herein.
39jili ("we," "us," "our") is committed to protecting the privacy and personal data of every player who uses our online gaming platform. This Privacy Policy ("Policy") describes how 39jili collects, uses, stores, shares, and protects personal information in connection with the services offered through the 39jili website and any associated mobile interfaces (collectively, the "Platform").
This Policy is intended to be read alongside our Terms & Conditions and our Responsible Gaming Policy. Together, these documents form the complete framework governing your relationship with 39jili.
If you have any questions about this Policy or about how your personal data is handled, please refer to Section 15 (Contact & DPO) for details on how to reach our Data Protection Officer.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), 39jili acts as the personal information controller in respect of all personal data collected through the Platform. This means that 39jili determines the purposes and means by which your personal data is processed.
Where 39jili engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and cloud hosting services — those parties act as personal information processors and are bound by data processing agreements that require them to handle your data only in accordance with 39jili's instructions and applicable Philippine law.
39jili collects the following categories of personal data, depending on how you interact with the Platform:
39jili does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your religion, political views, health conditions, or sexual orientation.
39jili collects personal data through the following means:
39jili uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Age and identity verification (KYC) | Identity, KYC, and date of birth data |
| Processing deposits and withdrawals | Financial and identity data |
| Fraud prevention and AML compliance | Financial, technical, and identity data |
| Customer support and dispute resolution | Identity, communications, and transaction data |
| Responsible gaming monitoring | Usage, financial, and identity data |
| Platform improvement and analytics | Technical and usage data (aggregated/anonymized) |
| Promotional communications (with consent) | Contact and preference data |
| Legal and regulatory compliance | All categories as required by law |
39jili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.
Under the Philippine Data Privacy Act of 2012, 39jili processes your personal data on the following legal bases:
39jili does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
39jili does not share your personal data with third-party advertisers, data brokers, or any entity for commercial marketing purposes without your explicit consent.
39jili retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 39jili's data disposal procedures.
39jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While 39jili takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a real risk to your rights, 39jili will notify affected players and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by Philippine law.
39jili uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The following categories of cookies are used:
You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. 39jili does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 39jili:
To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 15. We will respond to all verified requests within fifteen (15) business days, as required by the Data Privacy Act.
Please note that certain rights are subject to limitations under Philippine law. For example, we may be required to retain certain data for AML compliance purposes even if you request deletion. We will always explain the basis for any limitation when responding to your request.
The 39jili Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming law. 39jili does not knowingly collect personal data from individuals under the age of 21.
As part of our registration and KYC process, 39jili verifies the age of all players. If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and report the matter to the appropriate authorities where required.
If you are a parent or guardian and believe that your child has registered on the 39jili Platform, please contact us immediately using the details in Section 15 so that we can take prompt action.
The 39jili Platform may contain references to third-party services such as payment providers. While 39jili takes care to work only with reputable partners, we are not responsible for the privacy practices of third-party websites or services. This Policy applies solely to data collected by 39jili through the Platform.
We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform, particularly your chosen payment provider (e.g., GCash or PayMaya).
39jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, we will provide reasonable advance notice to registered players via email or a prominent notice on the Platform.
The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgment of the changes. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.
We recommend reviewing this Policy periodically to stay informed of how 39jili protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 39jili, please contact our designated Data Protection Officer (DPO). Our DPO is responsible for overseeing 39jili's compliance with the Philippine Data Privacy Act and for responding to data subject requests.
Data Protection Officer — 39jili
Email: [email protected]
This email address is displayed as plain text for informational purposes only. Please copy it manually to send your inquiry. Response time: within 15 business days.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by 39jili. For general platform support, visit our FAQ page or our About Us page.
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